RETURNS

We want you to love what you buy from us, but we get it - sometimes it just doesn't work out. Whether you didn't like it, wish to exchange an item, or received a damaged package, please always reach out to us by email: support@pasnida.com. We are here to make things right!

1. Returns

We offer easy returns (within 60-days after receiving the order) so that you can shop with confidence. The refund will be processed after the arrival of the package. Returns will be refunded in the original payment method or store credit.

To start a return, please reach out to us first, and we'll be happy to help you initiate the return process. Orders returned to a different address may result in delayed or denied refund or exchange.

Please send an email to support@pasnida.com with the subject line “RETURN ORDER”. We will provide you with a prepaid shipping label. Pasnida Skincare is not responsible for packages lost in transit.

VERY IMPORTANT:

Merchandise eligible for return must be:

– In original condition and packaging;

– Inclusive of all original components at the time of return or exchange.

– Accompanied by a proof of purchase (order confirmation email or number)

– The order must be shipped in a box.

– All barcodes need to be intact if possible.

2. Damaged items

Occasionally, a product will be damaged in transit, or there may be a manufacturer’s product defect. In this case, notify our customer service department immediately and provide us with:

1. A picture of the damage(s).

2. An order number/address/full name.

By providing us with a picture of the damage, we will be able to open a damage report with our manufacturer and process either a full refund or reshipment. No questions asked. 

3. Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

4. Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@pasnida.com.

5. Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@pasnida.com.

6. Discount codes by email

Offers through email marketing are only valid on orders placed through the email(s). Special discounts can not be refunded on existing orders.

7. Shipping

We will provide you with a prepaid return label. Once your order has passed the inspection, we will process a refund. 

Contact Us:

Pasnida Beauty LLC
Atlanta, GA 30306
United States
Phone: 305-417-4320
Email: support@pasnida.com